Answer Incoming Incoming Calls Effectively.

1, as much as possible, talk nonsense.

2, answer as short as possible.

3, listen actively to what the other person is saying; put all your attention on the other side instead of thinking about what you did at that time.

If you can't concentrate, you have to practise your concentration in your normal work.

4, in special circumstances, give the phone calls to colleagues.

If a sudden phone call can be very annoying when doing important things, use a tape recorder or voicemail.

5, if someone can help answer the phone, you can make sure that you do not answer the phone at a certain time of the day, but make sure that the person on the phone can deliver the information accurately.

6, briefly describe the contents of the conversation with the other party, in order to determine whether they understand.

7, when you answer the phone, you must have pen and paper beside you to write down the information.

The pre printed message notes are quite practical, especially when they answer the phone.

8, be sure to hang up the phone more slowly than the other person.

Sometimes the other person will suddenly think of something to talk about. When the other party hangs up the phone, it will be clear that the other person has finished.

9, if you promise to return the phone, you must return, and within the agreed time, it is a bad thing to say that you want to call back.