Common Problems In Clothing Sales

Sales answer 1: when customers return, customers pick the fabric, color, or length.

Wrong: wasn't it good when you bought it before?

I am sorry, but if it is not the quality problem, our company will not give it back.

Sorry, sorry, this is not our problem. There is no way out!

Wrong: it won't be short! It won't be long! The color is very nice. The fabric is very good. It's imported fabric. There will be no problem.

Wrong: why didn't you say so before?

Wrong: do you want to change it?

Yes, (if you have room for space), what do you think the fabric (length, color) is dissatisfied with? (inquire the reason).

The reason why so long is so designed is...

So when you wear it, it looks especially...

(reiteration and introduction of selling points)

Yes, (if there is no room for change), you can only replace it with goods. This way, I'll pick a few of you to see and change one for you. What kind of fabric (length, color, style) do you prefer?

Yes, I am really sorry! Because what you just said is not a quality problem. Do you think so? Tell me about the fabric, style and color you like, let me introduce it to you. These are our new models this year. There must be some suitable ones for you.

Sales answer two: your brand is also high-end. Why not work well? Do you think there is a thread on this side?

Wrong: This is normal.

Wrong: this small problem is inevitable.

Wrong: Oh, just cut it off. It's okay, it doesn't matter!

Wrong: now the clothing is like this, this is a common phenomenon, just handle it!

Right: Thank you for telling me about this situation. I will react with the company immediately, and make an immediate adjustment. Thank you very much. Come on, I'll change another one for you to try on. This way, please.

Yes, it doesn't matter. I'll take care of it. I'll take another new one for you to try on.

Sales answer three: this material is not very good, easy.

No, no! We've never sold such a problem for so long.

Wrong: how come? No!

Wrong: this fabric will not have this problem.

Wrong: you should not say this kind of fabric.

Wrong: when you wear it, you can add one more.

Yes, excuse me, what is the matter? (inquired the reason, is the different fabric, the wrong washing method, the usual maintenance is not in place, etc.)

(explain the reasons according to the problem)

Yes, the fabric is not very good. I want to know about this problem, because we did not hear the customer say so in the past. Can you tell me about this situation?

Yes, (if the fabric itself does produce such a problem) Yes, in fact, each fabric is his own.

Sales answer four: Sweater washing according to the requirements of washing also fade.

Wrong: it's normal to lose a bit.

Wrong: generally normal washing should not be!

Wrong: How did you wash it?

Wrong: I haven't met this kind of condition.

Wrong: why do we always have such problems?

Wrong: Alas! What a bother!

Yes, (normal fading), in fact, the quality of each kind of fabric is different from that of the finishing. Some styles of clothing are designed to highlight their characteristics, so they adopt some kind of fabric (using some special dyeing technology), so some fading is normal. This will make the color look more natural, so you can rest assured that this is normal. If it is a quality problem, we will certainly serve you in place.

Yes, thank you for telling me this. I am sorry to bother you. I will report to the company immediately. Please sit down for a while, and I will deal with it immediately.

Right: (no change, for reasons) please sit on your side and drink a cup of water first

Sales answer five: will this kind of clothes shrink? (will it fade?)

Wrong: no! Our cloth does not shrink.

Wrong: pay attention when you wash it. Don't wash it with machine.

Wrong: it will shrink a little. Cotton will shrink a little.

Wrong: it should not.

Wrong: don't worry, it will shrink and I will talk to you.

Yes, you can rest assured that this is...

Yes, that's right! This is really something to pay attention to, because...

The advantage of fabric is that...

And what we should pay attention to is to wear...

When you wash, you should pay attention to...

In this way, not only will there be no shrinkage problem, but it will also be bright and beautiful.

Yes, you can rest assured that this fabric will not shrink as long as it is not machine washable.